Your privacy is important to us at LoveSmile Dental. This Privacy Policy explains how we collect, use, store, disclose and safeguard your information when you visit our website (lovesmiledental.my), submit an enquiry, make an appointment or use our dental services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address and other contact information provided when submitting an enquiry, contacting us through WhatsApp, booking an appointment or completing a form on our website.
• Medical and Dental Information: Relevant medical history, dental history, treatment records, allergies, medications and other health-related information required to provide appropriate dental care.
• Appointment Information: Information relating to your appointment requests, preferred treatment, preferred appointment date or time and communication with our clinic.
• Technical Information: Your IP address, browser type, device information, operating system, pages visited and general website usage data.
• Payment Information: Information required for payments and transactions relating to dental services provided by the clinic.

2. How We Use Your Information

Your information may be used for the following purposes:

• To respond to enquiries regarding our dental treatments and services.
• To arrange, confirm, reschedule and manage dental appointments.
• To provide appropriate dental consultation, diagnosis and treatment.
• To communicate with you through phone, email, WhatsApp or other communication channels.
• To send appointment reminders and follow-up communications.
• To improve our website, services and overall patient experience.
• To process payments and maintain relevant transaction records.
• To send promotional information, special offers or updates where you have provided consent or where otherwise permitted.
• To comply with applicable legal and regulatory requirements.

3. Sharing Your Information

LoveSmile Dental does not sell or rent your personal information to third parties.

However, information may be shared when reasonably necessary with:

• Service Providers: Third-party providers assisting us with website hosting, appointment management, communication systems, payment processing, analytics, advertising or other business operations.
• Healthcare Professionals: Dentists, healthcare professionals, laboratories or other relevant providers where required for your dental treatment and continuity of care.
• Legal or Regulatory Authorities: Where disclosure is required by applicable law, regulation, legal process or authorised government request.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to improve website functionality, understand how visitors interact with our website and measure the effectiveness of our marketing campaigns.

These technologies may collect information such as pages visited, time spent on the website, device information and interactions with advertisements or website content.

Third-party services such as Google, Meta, TikTok or other analytics and advertising platforms may also use cookies or similar technologies according to their respective privacy policies.

You may adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.

5. Data Security

LoveSmile Dental takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Your Rights

Subject to applicable requirements, you may request to:

• Access personal information that we hold about you.
• Correct inaccurate, incomplete or outdated personal information.
• Request updates to your contact details.
• Withdraw your consent to receive marketing communications.
• Request information about how your personal data is being used.

You may contact LoveSmile Dental if you wish to exercise any applicable rights relating to your personal information.

7. Marketing Communications

If you submit your information through our website, advertising campaigns, WhatsApp or other enquiry channels, we may contact you regarding your enquiry, appointment or relevant dental services.

Where applicable, you may opt out of promotional or marketing communications at any time by informing our team.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. These external websites operate independently from LoveSmile Dental and may have their own privacy policies.

We are not responsible for the content, privacy practices or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Retention of Information

We may retain personal information for as long as reasonably necessary to provide our services, maintain appropriate patient and business records, respond to enquiries and meet applicable legal or regulatory requirements.

10. Changes to This Privacy Policy

LoveSmile Dental may update this Privacy Policy from time to time. Any updates will be published on this page and may include an updated effective date.

We encourage users to review this Privacy Policy periodically to stay informed about how personal information is handled.

11. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or how your personal information is handled, please contact us: