Welcome to LoveSmile Dental. By using our website (lovesmiledental.my) and availing of our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, please refrain from using our website and services.

2. Services Provided

LoveSmile Dental offers professional dental services, including but not limited to:

• Dental cleanings and check-ups
• Scaling and polishing
• Dental restoration such as fillings, crowns and bridges
• Dental extractions and oral surgery
• Orthodontic treatments such as braces and aligners
• Cosmetic dentistry such as teeth whitening and veneers
• Dentures and other restorative dental treatments

All services are subject to availability, consultation, clinical assessment and the discretion of our dental professionals.

3. Appointment Scheduling and Cancellation

• Appointments can be booked via our website, phone, WhatsApp, or directly at our clinic.
• We recommend providing at least 24 hours' notice for appointment cancellations or rescheduling whenever possible.
• Missed appointments or late cancellations may be subject to the clinic's appointment and cancellation policies.

4. Medical Information and Consent

Patients are responsible for providing accurate and complete information regarding their medical history, medications, allergies and current health conditions that may affect dental treatment.

Dental treatments will be carried out after appropriate consultation, assessment and informed consent. Where applicable, our dental professionals will explain the proposed procedure, expected benefits, possible risks and available treatment alternatives.

5. Payment Terms

• Payment for services rendered must be made according to the payment terms communicated by LoveSmile Dental.
• Available payment methods may include cash, credit/debit cards, online payment or other payment methods accepted by the clinic.
• Treatment prices may vary depending on the patient's dental condition, clinical assessment and treatment requirements.

6. Privacy Policy

Your privacy is important to us. Personal information submitted through our website, forms, WhatsApp, telephone or other communication channels may be used for appointment management, enquiries, patient communication and related dental services.

LoveSmile Dental will take reasonable measures to protect personal information collected from patients and website users.

7. Website Use

• The content provided on this website is intended for general informational purposes only and should not be considered a substitute for professional dental consultation, diagnosis or treatment.
• Dental conditions and treatment suitability vary between individuals. A proper clinical assessment may be required before treatment recommendations can be provided.
• Unauthorized reproduction, misuse or modification of website content may be prohibited.

8. Limitation of Liability

To the extent permitted by applicable law, LoveSmile Dental and its staff will not be held responsible for:

• Indirect, incidental or consequential losses arising from the use of this website.
• Interruptions, technical errors or temporary unavailability of the website.
• Appointment delays, changes or cancellations caused by unforeseen circumstances.

9. Third-Party Links

Our website may contain links to third-party websites, platforms or services. These links are provided for convenience only. LoveSmile Dental is not responsible for the content, privacy policies, security or practices of external websites.

10. Changes to Terms of Service

LoveSmile Dental reserves the right to update or modify these Terms of Service from time to time. Any revised terms will become effective once published on this website.

Continued use of our website or services following an update constitutes acceptance of the revised Terms of Service.

11. Contact Information

For questions regarding these Terms of Service, appointments or other enquiries, please contact: